We understand that the current travel climate is unpredictable and can be challenging, with frequent changes in travel restrictions. We endeavour to make it as easy as possible for our customers to book with confidence and have adjusted our usual terms and conditions for our current reality.

See the below FAQ’s to assist with your bookings:

READ OUR TERMS AND CONDITIONS

Your questions answered

What is your COVID-19 Cancellation Policy?

Subject to the below Terms and Conditions, Maydena’s COVID-19 Cancellation Policy allows guests to request a full refund, credit or change of dates for pre-purchased uplift, lesson and rental products if:

  • Maydena Bike Park is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Maydena Guest Services via [email protected] or call 1300 399 664

Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions which can be found HERE

I'm from a location declared as a hot spot - can I visit Maydena Bike Park?

We encourage all guests to follow Government advice in relation to COVID-19.

If the Government declares a lock-down for your location, you are unable to visit Maydena Bike Park.

For up-to-date Government advice and policies in relation to COVID-19 please click here

I'm no longer able to travel to Maydena Bike Park due to Government COVID-19 polices can I change the name on my booking?

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

What happens if the park closes due to extreme weather or another unforeseen event?

We endeavour to keep our park open in just about any conditions. Despite this, short closures will occur due to extreme weather and high fire danger. In the event of a cancellation, we will provide our guests with as much notice as possible. All affected guests will be offered a new booking or a refund.

Can I cancel my booking?

Customers may cancel their booking up until 72hrs before the commencement of the booking. Cancelled bookings will be refunded less a 10% cancellation fee. Bookings cancelled within 72hrs are non-refundable.

All bookings must be cancelled by emailing [email protected] or by calling 1300 399 664.

Can I change the date of my booking?

Customers may change the date of their booking up until 72 hrs before the commencement of the booking. Date changes within 72hrs are not permitted.  Booking changes will be liable for a change fee of $5.00.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

Can I change the name on my booking?

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

READ THE FULL TERMS AND CONDITIONS CLICK HERE

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