Your questions answered
Subject to the below Terms and Conditions, Maydena’s COVID-19 Cancellation Policy allows guests to request a full refund, credit or change of dates for pre-purchased uplift, lesson and rental products if:
- Maydena Bike Park is closed due to COVID-19; OR
- Government policies due to COVID-19 prevent guests from travelling on the intended dates.
We will not process a refund request more than 30 days prior to the booking start date, though we are happy to make fee-free changes or credit requests at any time.
Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions which can be found HERE
We encourage all guests to follow Government advice in relation to COVID-19.
If the Government declares a lock-down for your location, you are unable to visit Maydena Bike Park.
For up-to-date Government advice and policies in relation to COVID-19 please click here
We endeavour to keep our park open in just about any conditions. Despite this, short closures will occur due to extreme weather and high fire danger. In the event of a cancellation, we will provide our guests with as much notice as possible. All affected guests will be offered a new booking or a refund.