Booking Policies

All bookings are non-refundable.

If a Flexi Add-On is purchased a customer may cancel the booking in exchange for a one-time credit voucher, valid for 3 years from the date of issue for the full amount of the booking less the $20 value of the Flexi Add-On. If the cancellation is requested no later than 4 pm, 2 days prior to the commencement of the booking. For example, if the booking is scheduled for 9 am on Saturday, changes must be made by 4 pm on the preceding Wednesday.

If a Flexi Add-On is NOT purchased a customer may cancel the booking in exchange for a one-time credit voucher for a fee of $25 upon each request, valid for 3 years from the date of issue. If the cancellation is requested no later than 4 pm, 5 days prior to the commencement of the booking. For example, if the booking is scheduled for 9 am on Saturday, cancellations must be made by 4 pm on the preceding Sunday.

Full Terms and Conditions can be found HERE

All bookings must be cancelled by emailing [email protected] or by calling 1300 399 664.

If a Flexi Add-On is purchased a customer may modify the start date or the name associated with the booking a maximum of 2 changes to the same booking without incurring any fees. If the change is requested no later than 4 pm, 2 days prior to the commencement of the booking. For example, if the booking is scheduled for 9 am on Saturday, changes must be made by 4 pm on the preceding Wednesday.

If a Flexi Add-On is NOT purchased a customer may modify the start date or the name associated with the booking for a fee of $25 upon each request. If the change is requested no later than 4 pm, 5 days prior to the commencement of the booking. For example, if the booking is scheduled for 9 am on Saturday, changes must be made by 4 pm on the preceding Sunday.

Full Terms and Conditions can be found HERE

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

• The Flexi Add-On grants the holder of the booking the right to the following without incurring any additional charges:
  • Modify the start date or the name associated with the booking
  • Cancel the booking in exchange for a one-time credit voucher, valid for 3 years from the date of issue for the full amount of the booking less the $20 value of the Flexi Add-On.
• All amendments listed above must be requested no later than 4 pm, 2 days prior to the commencement of the booking.
  For example, if the booking is scheduled for 9 am on Saturday, changes must be made by 4 pm on the preceding Wednesday.
• Amendments are limited to Passes, Lessons, or Hire services of equal or lesser value within the same bike park season. If the rescheduled date carries a higher price value, the price difference shall be charged accordingly.
• Customers are permitted to make a maximum of 2 changes to the same booking without incurring any fees. Subsequent changes to the same booking
  shall be subject to the same terms & conditions as outlined in Booking Changes subsection 5. (standard bookings) below.
• The Flexi Add-On must be purchased once per order and at the time of booking; purchases made after the initial booking will not be valid.

We endeavour to keep our park open in just about any conditions. Despite this, short closures will occur due to extreme weather and high fire danger. In the event of a cancellation, we will provide our guests with as much notice as possible. All affected guests will be offered a new booking or a refund.

If you are travelling from interstate we strongly recommend checking the Tasmanian Governments requirements listed HERE to ensure you are able to travel prior to making your booking with us.

Subject to the below Terms and Conditions, Maydena’s COVID-19 Cancellation Policy allows guests to request a full refund, credit or change of dates for pre-purchased uplift, lesson and rental products if:

• Maydena Bike Park is closed due to COVID-19; OR
• Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Maydena Guest Services via [email protected] or call 1300 399 664

We will not process a refund request more than 30 days prior to the booking start date, though we are happy to make fee-free changes or credit requests at any time.

Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions which can be found HERE

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.