Booking Policy's

All bookings are non-refundable. Customers may cancel their booking up to 72 hours before the commencement of their booking in exchange for a credit to the full amount of the booking. Cancellations within 72hrs are not permitted. Credit vouchers are valid for 3 years from the date of issue.

All bookings must be cancelled by emailing [email protected] or by calling 1300 399 664.

Customers may change the date of their booking up to 72 hrs before the commencement of the booking. Date changes within 72hrs are not permitted. Customers are able to make one booking change free of charge, subsequent changes to the same booking will be liable for a fee of $5.00.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

We endeavour to keep our park open in just about any conditions. Despite this, short closures will occur due to extreme weather and high fire danger. In the event of a cancellation, we will provide our guests with as much notice as possible. All affected guests will be offered a new booking or a refund.

If you are travelling from interstate we strongly recommend checking the Tasmanian Governments requirements listed HERE to ensure you are able to travel prior to making your booking with us.

Subject to the below Terms and Conditions, Maydena’s COVID-19 Cancellation Policy allows guests to request a full refund, credit or change of dates for pre-purchased uplift, lesson and rental products if:

• Maydena Bike Park is closed due to COVID-19; OR
• Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Maydena Guest Services via [email protected] or call 1300 399 664

We will not process a refund request more than 30 days prior to the booking start date, though we are happy to make fee-free changes or credit requests at any time.

Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions which can be found HERE

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.