We understand that the current travel climate is unpredictable and can be challenging, with frequent changes in travel restrictions. We endeavour to make it as easy as possible for our customers to book with confidence and have adjusted our usual terms and conditions for our current reality.

See the below FAQ’s to assist with your bookings:

READ OUR TERMS AND CONDITIONS

Your questions answered

COVID-19 Vaccination Policy

In reviewing the latest Tasmanian government requirements for businesses and based on the information provided though the risk assessment template from Work Safe Tasmania, Maydena Bike Park has determined that a number of areas of our business will require adult customers and staff to be double vaccinated for COVID 19. This means that both staff and guests will be required to have both of their COVID Vaccinations unless they have proof of a medical exemption or are under the age of 12.

As of December 10th we require all adult customers be fully vaccinated.

Patrons are required to carry evidence that you are vaccinated.

Read the Tasmanian Definition of fully vaccinated or exemptions HERE

On Location Policies for Customers

In line with government regulations, we will be implementing a number of changes to our operation to keep our staff and guests as safe as possible. These will be detailed below;

  • Masks: masks will be required for all customers over 12 years old in all areas of our business except whilst riding.
  • Single point of entry: we will be closing off entry to the park to limit entry to our Kallista Rd entry only
  • QR code check-in on buses: to assist us and authorities with contact tracing, we will require to check in on shuttle buses. This will also help customers and staff avoid mandatory quarantine periods when they may have otherwise only had a casual rather than close COVID contact.

* Whilst we endeavour to keep this information as up to date as possible, with regulations changing day to day please follow all directions given by staff on site

What is your COVID-19 Cancellation Policy?

If you are travelling from interstate we strongly recommend checking the Tasmanian Governments requirements listed HERE to ensure you are able to travel prior to making your booking with us.

Subject to the below Terms and Conditions, Maydena’s COVID-19 Cancellation Policy allows guests to request a full refund, credit or change of dates for pre-purchased uplift, lesson and rental products if:

  • Maydena Bike Park is closed due to COVID-19; OR
  • Government policies due to COVID-19 prevent guests from travelling on the intended dates.

If your circumstances meet the above criteria, please contact the Maydena Guest Services via [email protected] or call 1300 399 664

We will not process a refund request more than 30 days prior to the booking start date, though we are happy to make fee-free changes or credit requests at any time.

Cancellation requests due to “Change of mind” will be subject to our standard terms and conditions which can be found HERE

I'm no longer able to travel to Maydena Bike Park due to Government COVID-19 polices can I change the name on my booking?

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

What happens if the park closes due to extreme weather or another unforeseen event?

We endeavour to keep our park open in just about any conditions. Despite this, short closures will occur due to extreme weather and high fire danger. In the event of a cancellation, we will provide our guests with as much notice as possible. All affected guests will be offered a new booking or a refund.

Can I cancel my booking?

Customers may cancel their booking up until 72hrs before the commencement of the booking. Cancelled bookings will be refunded less a 10% cancellation fee. Bookings cancelled within 72hrs are non-refundable.

All bookings must be cancelled by emailing [email protected] or by calling 1300 399 664.

Can I change the date of my booking?

Customers may change the date of their booking up until 72 hrs before the commencement of the booking. Date changes within 72hrs are not permitted.  Booking changes will be liable for a change fee of $5.00.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

Can I change the name on my booking?

Customer may change the name on their booking up until 24hrs before the commencement of the booking.  Booking name changes within 24hr are not permitted.

All bookings must be changed by emailing [email protected] or by calling 1300 399 664.

READ THE FULL TERMS AND CONDITIONS CLICK HERE

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